Stephen Turner
Akash Kumar
Jordan Lee
Taylor Scott
How to send Bridge booking and recap emails from your own domain
On the Business plan, a workspace owner can make Bridge booking emails, reminders and meeting recaps come from your company's domain. You add DNS records, set a sender name and address, choose the email types, send a test and turn it on. DNS changes can take up to 72 hours to show.
Why send from your own domain
When a client books time with you, the confirmation is often the first email they get from you. A sender like Acme Scheduling at notifications.acme.com reads as part of your company, not a third-party tool.
Replies can go to a real inbox you choose, so a client who answers a reminder reaches a person.
Before you start
- Plan: custom sending domains are included in the Business plan. If your workspace can't use them, Bridge shows See plans.
- Role: Domains settings are available to workspace owners.
- DNS access: you, or someone on your IT team, need to add records at the provider that manages your domain, such as Cloudflare, GoDaddy or Namecheap.
- A subdomain: pick one such as notifications.yourcompany.com, so your main domain's email setup stays as it is.
Set it up in six steps
- Open Domains: go to Account settings, and under Workspace select Domains.
- Add the domain: under Domain for sending emails, enter your subdomain and select Continue.
- Add the DNS records: copy each record's Type, Name and Value (and Priority, when shown) into your DNS provider.
- Set the default sender: enter a Name and an Address on your domain. Replies go to is optional.
- Choose the emails: pick which categories use your domain.
- Test, then turn it on: once the domain is verified, send a test, then activate the domain. Its status changes to Sending.
Waiting for DNS
Each record shows a status: Found, Not found or Waiting. DNS changes usually appear within minutes, but can take up to 72 hours. Select Check now to look again.
If the records aren't found within 72 hours, the domain shows Not verified. Compare each record with what Bridge shows, character by character, then select Check now.
Keep your existing DMARC policy as it is. If your domain has no DMARC record, Bridge may recommend adding a TXT record.
Which emails to move
You choose the categories one by one, so you can move only the emails your clients and guests see.
- Booking confirmations: sent when someone books on one of your booking pages.
- Booking reminders: sent before a booked meeting.
- Rescheduling and cancellations: sent when a booking changes. Select this with Booking confirmations so changes come from the same sender.
- Meet Now notifications: for Meet Now, which lets booking-page visitors ask you for a meeting right away.
- Meeting recaps: the notes email after a meeting.
Example: a small consulting firm
This is an illustration, not a customer story. A five-person firm uses Bridge booking pages for discovery calls and sends recaps after client meetings.
The owner adds notifications.example-consulting.com and sets the sender to Example Consulting. Replies go to the shared hello@ inbox.
- Categories on: booking confirmations, reminders, rescheduling and cancellations, and meeting recaps.
- Category off: Meet Now notifications, because they don't offer Meet Now on their booking pages.
- Fallback on, so booking emails keep going out from Bridge if a DNS record is removed by mistake.
Plan for a missing record
DNS records get removed during migrations and cleanups. If a record Bridge found earlier disappears, the domain shows Record missing.
Turn on the setting "Send from Bridge if the domain stops working". If a DNS record goes missing, the selected emails keep going out from Bridge. With it off, those emails stop sending from your domain. The setting covers a missing DNS record, not other delivery problems.
- Tell whoever manages DNS that these records are in use, so they aren't deleted as unknown.
- After any DNS change, open Domains and check the status.
Turn it off or remove it
To pause, select Turn off in Domains settings. To remove the domain, confirm the removal, and emails go back to being sent from Bridge. After that you can delete the DNS records at your provider.